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Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager)

Overview

What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call…

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Learn from top reviewers

Is Cisco a true UC player ?

Rating: 7 out of 10
December 19, 2024
IncentivizedVetted Review
We use Cisco Unified Communications Manager as our Internal UC and collaboration infrastructure for our Voice Needs. Cisco Unified Communications Manager allows for an Enterpr...
Continue reading
Asif Hameed
Engineer - Sales
Systems Engineer
Telus
Cisco Unified Communications Manager (Call Manager)4 years of experience

Cisco Unified Communications Manager

Rating: 10 out of 10
December 6, 2024
IncentivizedVetted ReviewVerified User
I work for Spark NZ which is a Service Provider. We have 20 plus customers using Cisco Unified Communications Manager. It is a solid call control platform which has efficient ...
Continue reading
Verified user
Engineer
Cisco Unified Communications Manager (Call Manager)15 years of experience

Cisco Unified Communications Manager - the best pbx you can have

Rating: 10 out of 10
February 9, 2024
IncentivizedVetted ReviewVerified User
I actively use Cisco Unified Communications Manager for 6 years in my own company and also deployed it more than 20 times. It is used mainly for registering cisco phones mgcps...
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Agshin Aligulov
Team Lead - Information Technology
Unified Communications Team Lead
R.I.S.K. Company
Cisco Unified Communications Manager (Call Manager)6 years of experience

Cisco Unified Communication Manager

Rating: 9 out of 10
June 9, 2023
IncentivizedVetted ReviewVerified User
We have around 5000 registered endpoints. It is used to register the softphones for both contact center users, office users.
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Verified user
Engineer
Cisco Unified Communications Manager (Call Manager)10 years of experience

If you want the best Call Manager this your solution.

Rating: 7 out of 10
June 15, 2022
IncentivizedVetted ReviewVerified User
Problems?? Nooo, This is a very robust and stable solution, the problems are very minimal.
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Starling Trinidad
Manager - Information Technology
IT
PETROQUIM
Cisco Unified Communications Manager (Call Manager)15 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager)

N/A
Unavailable

What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

33 people also want pricing

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$17
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Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…

Broadvoice

Broadvoice

$10
monthly, 12 or 36 months per seat
What is Broadvoice?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.4
Avg 8.0

Call Management

Customized phone system settings

8.1
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.1
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

8
Avg 8.0
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Product Details

What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Unified communications
Call Manager can consolidate communications infrastructures and enable individual users and teams to communicate within its interface. The solution features IP telephony, video, unified messaging, instant messaging, and networking. It also has various features to support mobile and remote workers.

Integrations
Cisco Unified (CM) supports industry communications standards, a range of gateways, and an ecosystem of third-party integrations and solutions plus partners.

Security
Cisco Unified (CM) supports the industry authentication, encryption, and communication protocols. It complies with industry certifications, and secures data and communications for customers in financial services, manufacturing, retail, and governments internationally.


Cisco Unified Communications Manager (Call Manager) Integrations

Cisco Unified Communications Manager (Call Manager) Competitors

Cisco Unified Communications Manager (Call Manager) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

RingEX are common alternatives for Cisco Unified Communications Manager (Call Manager).

Reviewers rate Hosted PBX highest, with a score of 9.4.

The most common users of Cisco Unified Communications Manager (Call Manager) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 26)

Is Cisco a true UC player ?

Rating: 7 out of 10
Incentivized
December 19, 2024
AH
Asif Hameed
Systems Engineer
Telus (Telecommunications, 10,001+ employees)
Vetted Review
Reseller
Cisco Unified Communications Manager (Call Manager)
4 years of experience
Use Cases and Deployment Scope
We use Cisco Unified Communications Manager as our Internal UC and collaboration infrastructure for our Voice Needs. Cisco Unified Communications Manager allows for an Enterprised-Grade with full security layers for communications for all our employees. Key problem that its solves is for multi-device support no matter where I am or what device I am using such as Mobile Phone, Mobile App, Softclient for PC, SIP endpoint, etc.
Pros
  • Scalability
  • Call Routing, Queing for calls
  • Full SIP compliance (support of 3rd party SIP endpoints as well as SIP trunks)
  • Redundancy
Cons
  • Dedicated up to date Jabber softclient
  • Better integration with Microsoft Teams
  • Ability to support legacy TDM phones for smaller office
  • Technology to support VoIP on legacy Cabling (CAT3)
Likelihood to Recommend
Well suited for an enterprise-grade UC solution for customers who would like UC infrastructure in Geo-Redundant data centers but still have the ability to access full features and functionality of Cisco Unified Communications Manager wherever they might be. In a sense a cloud solution but private cloud whereas we have an extra layer of security.

Cisco Unified Communications Manager

Rating: 10 out of 10
Incentivized
December 06, 2024
Verified User
Engineer in Engineering
Telecommunications Company, 5001-10,000 employees
Vetted Review
Verified User
Cisco Unified Communications Manager (Call Manager)
15 years of experience
Use Cases and Deployment Scope
I work for Spark NZ which is a Service Provider. We have 20 plus customers using Cisco Unified Communications Manager. It is a solid call control platform which has efficient call distribution and facilities like Hunt Group and Pick up Groups. Cisco Unified Communications Manager also has basic que facility which supports customers with mini contact center type of work environments. Cisco Unified Communications Manager is very secure compared to other platforms in the market currently.
Pros
  • Hunt Group
  • Pick up Group
  • Call Queuing
  • Third party device integration
Cons
  • More efficient device search based on Ip addresses
  • Ability to look up devices last registered date and time
  • Native call recording function
Likelihood to Recommend
Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing.

Cisco Unified Communication Manager

Rating: 9 out of 10
Incentivized
June 09, 2023
Verified User
Engineer in Engineering
Utilities Company, 5001-10,000 employees
Vetted Review
Verified User
Cisco Unified Communications Manager (Call Manager)
10 years of experience
Use Cases and Deployment Scope
We have around 5000 registered endpoints. It is used to register the softphones for both contact center users, office users.
Pros
  • For call routing, dividing the different departments through Device pools.
  • Calling controls through CSS and Partitions.
  • Provisioning through Super copy.
  • Easy integration with the other third party components.
Cons
  • Simplified procedure for the bulk provisioning.
  • Easy grouping of endpoints.
  • List of items 500/1000 instead of max limit of 250.
Likelihood to Recommend
It is very easy for single components provisioning but for the bulk provisioning. Improvement on auto population at different integration functions

Great Product but needs innovation to Sustain in Market

Rating: 8 out of 10
March 18, 2022
RV
RAJESH VENGILOT
Lead (Unified Communications)
Tata Communications LTD (Information Technology & Services, 10,001+ employees)
Vetted Review
Verified User
Cisco Unified Communications Manager (Call Manager)
11 years of experience
View profile
Use Cases and Deployment Scope
Since we are service provided, we support the various customers in deployment and support for Cisco Unified Communications Manager (CUCM). We also use CUCM for our internal environment as well. Below are a few business problems that this product addresses. 1. Lower the cost of calling within the organization through IP calling. 2. Ease of management and configuration. 3. Improved voice quality. 4. Integration with other 3rd party vendors \ equipments.
Pros
  • Smooth IP based calling on LAN / WAN
  • Integration with other Cisco UC components to provide enhanced features
  • Jabber registration for ease for calling from mobile devices
Cons
  • Does not have good reporting functinality. Most of the reports are pretty raw
  • CUCM still have many open bugs which needs to be fixed
  • Some of the configuration could be very complex and tough to implement
  • User guides could be made more user friendly and intuituve
Likelihood to Recommend
The Cisco Unified Communications Manager platform would be most suited for the below scenarios.
1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.
2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.

My Cisco Unified Communications Manager (Call Manager)

Rating: 10 out of 10
Incentivized
April 15, 2021
LG
Leonardo Gonzalez
Arquitecto en Soluciones de Colaboracion Cisco
DIRECTV Latin America (Entertainment, 1001-5000 employees)
Vetted Review
Verified User
Cisco Unified Communications Manager (Call Manager)
10 years of experience
View profile
Use Cases and Deployment Scope
Our organization is using Cisco Unified Communications Manager (Call Manager) across the whole of it and this is the official IP telephony tool for all staff users in Latin America. Currently, the call manager is running in a redundancy cluster design distributed along with two data centers which enable a balanced distribution of the devices over the primary and backup servers. This design avoids some type of issues because all user devices are distributed on multiple servers, which provide faster response time under call processing load or loss of any of the servers scenarios. Since Cisco Unified Communications Manager (Call Manager) is a robust and reliable product, business problems are not common.
Pros
  • Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
  • Virtualization. Call Manager appliance can run under virtualized environments.
  • Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
  • Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
  • Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
  • Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.
Cons
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Likelihood to Recommend
Cisco Unified Communications Manager (Call Manager) is well suited for organizations that need secure communications in a strong and stable solution and not affecting business continuity operations even under risk scenarios and deployments. It is less appropriate for organizations that handle a low financial budget because of the devices and licensing costs and the need to provide services for a small number of users.
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