Name: Cloud 9 Software
Rating: 9.1 (10 reviews)
Author: Cloud 9 Software

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Attendance Tracking

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Generation

File Sync

Enterprise

Accounting

CTRM

Cryptocurrency Mining

Financial Research

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Compliance

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Data Warehouse

Cloud Storage

Container Management

DevOps

Fraud Detection

Hadoop-Related

IT Alert Management

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Mobile Data Security

Network Access Control (NAC)

Network Performance Monitoring

Phishing Detection and Response

Relational Database Management Systems

Requirements Management

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Automotive

Geographic Information

Hotel Management

Insurance Claims Management

Law Practice Management

Mental Health

Multiple Listing Service (MLS)

Pharmacy

Telemedicine

Vertical-Specific

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### User Experience
Users appreciate the fast and efficient performance of Cloud 9 Software, noting its ease of learning and exceptional customer service. However, some reviewers have raised concerns about certain aspects, such as the need for improvements in photo editing and label printing functions. Despite these minor drawbacks, the overall consensus leans towards a positive user experience with Cloud 9 Software. (Source Reviews: [1](https://www.trustradius.com/reviews/cloud-9-software-2023-03-29-12-00-58), [2](https://www.trustradius.com/reviews/cloud-9-software-2023-08-08-14-26-15), [3](https://www.trustradius.com/reviews/cloud-9-software-2021-03-02-12-23-56), [4](https://www.trustradius.com/reviews/cloud-9-software-2021-01-14-14-16-36), [5](https://www.trustradius.com/reviews/cloud-9-software-2021-01-19-14-16-42), [6](https://www.trustradius.com/reviews/cloud-9-software-2021-02-17-09-59-24))

### Accessibility and Mobility
Users consistently praise Cloud 9 Software for its exceptional accessibility and mobility features. The software's cloud-based nature allows for easy access from any location with internet connectivity, enabling users to work efficiently from home or on the go. Reviewers highlight the convenience of accessing patient information, scheduling appointments, and managing treatment notes remotely, emphasizing the software's user-friendly interface and compatibility with various devices such as tablets. Additionally, the quick response times of customer support further enhance the overall user experience, making Cloud 9 Software a preferred choice for dental and orthodontic practices seeking streamlined accessibility and mobility solutions. (Source Reviews: [1](https://www.trustradius.com/reviews/cloud-9-software-2023-08-08-14-26-15), [2](https://www.trustradius.com/reviews/cloud-9-software-2023-03-29-12-00-58), [3](https://www.trustradius.com/reviews/cloud-9-software-2021-01-19-14-16-42), [4](https://www.trustradius.com/reviews/cloud-9-software-2021-01-14-14-16-36), [5](https://www.trustradius.com/reviews/cloud-9-software-2021-02-17-09-59-24))

### Customer Service and Support
Users consistently highlight Cloud 9 Software's customer service and support as a standout feature, emphasizing the ease of access and responsiveness of the support team. The reviews underscore the importance of quick response times and the convenience of cloud-based solutions for managing patient records and emergencies effectively. Additionally, users appreciate the user-friendly nature of the software and the availability of online classes and training sessions, further enhancing the overall customer experience. (Source Reviews: [1](https://www.trustradius.com/reviews/cloud-9-software-2023-08-30-15-05-46), [2](https://www.trustradius.com/reviews/cloud-9-software-2023-03-29-12-00-58), [3](https://www.trustradius.com/reviews/cloud-9-software-2021-01-19-14-16-42), [4](https://www.trustradius.com/reviews/cloud-9-software-2021-01-14-14-16-36), [5](https://www.trustradius.com/reviews/cloud-9-software-2021-02-17-09-59-24))

### Patient Management
User feedback on patient management capabilities of Cloud 9 Software varies among reviewers. Some users praise the convenience of accessing patient records remotely, allowing for efficient treatment note documentation and preparation outside of office hours. Others appreciate the ease of scheduling appointments and managing financial aspects within the software. However, a few users express minor frustrations with certain aspects of the check-out process and navigation within the system. Despite these mixed opinions, the overall consensus leans towards Cloud 9 Software offering valuable patient management features that contribute positively to practice operations. (Source Reviews: [1](https://www.trustradius.com/reviews/cloud-9-software-2023-08-30-15-05-46), [2](https://www.trustradius.com/reviews/cloud-9-software-2023-03-29-12-00-58), [3](https://www.trustradius.com/reviews/cloud-9-software-2021-01-19-14-16-42), [4](https://www.trustradius.com/reviews/cloud-9-software-2021-03-02-12-23-56), [5](https://www.trustradius.com/reviews/cloud-9-software-2021-02-17-09-59-24), [6](https://www.trustradius.com/reviews/cloud-9-software-2021-01-14-14-16-36))

### Office Management
Users generally praise Cloud 9 Software for its office management capabilities. Reviewers highlight the ease of managing patient accounts and appointments across multiple offices, emphasizing the convenience of the cloud-based system. While some users mention challenges with digital charting and internet reliability in certain areas, overall, Cloud 9 Software is commended for streamlining office operations and reducing the need for extensive IT support. (Source Reviews: [1](https://www.trustradius.com/reviews/cloud-9-software-2023-03-29-12-00-58), [2](https://www.trustradius.com/reviews/cloud-9-software-2021-02-17-09-59-24), [3](https://www.trustradius.com/reviews/cloud-9-software-2021-01-14-14-16-36))

### Practice Management
Users consistently praise Cloud 9 Software's practice management capabilities. They highlight the ease of access and the efficiency it brings to their busy practices. The ability to track patients, manage billing, and access important data from anywhere with internet connectivity has been a game-changer for many users. Additionally, the cloud-based nature of the software ensures smooth operations without the hassle of networking issues or server problems. The positive feedback regarding the user-friendly interface and the speed at which the software operates further solidifies its reputation as a reliable tool for practice management. (Source Reviews: [1](https://www.trustradius.com/reviews/cloud-9-software-2023-08-30-15-05-46), [2](https://www.trustradius.com/reviews/cloud-9-software-2023-08-08-14-26-15), [3](https://www.trustradius.com/reviews/cloud-9-software-2023-10-04-08-49-06), [4](https://www.trustradius.com/reviews/cloud-9-software-2021-01-14-14-16-36), [5](https://www.trustradius.com/reviews/cloud-9-software-2021-03-02-12-23-56), [6](https://www.trustradius.com/reviews/cloud-9-software-2021-02-17-09-59-24))

Users have made several recommendations for Cloud 9 based on their experiences. Firstly, some users suggest utilizing third-party vendors for additional features such as online forms, blast emails, and reminders. Secondly, users highly recommend reaching out to the tech support team for assistance. Finally, users recommend making the switch to Cloud 9 without delay, as they find it to be an effective and secure solution for patient record management. Overall, these recommendations highlight the flexibility of Cloud 9 in terms of integrating third-party services, the importance of seeking technical support when needed, and the positive experience of users with regards to managing patient records securely.

Cloud 9 Software has become a trusted tool for many users due to its ease of navigation and the abundance of useful features. Users appreciate the software's ability to streamline business practice management, including tasks such as billing, charting, and managing patient images. Being cloud-based, Cloud 9 allows for convenient access from anywhere with an internet connection. The customer service provided by the company is highly regarded, with users describing them as helpful and responsive. One of the standout features of Cloud 9 is its user-friendly interface and fast performance, which is crucial for the fast-paced environment of an orthodontic practice. This software has significantly improved office efficiency, resulting in faster operations. Users particularly value how simple it is to check patients in, schedule appointments, and manage financial contracts.

In addition to these benefits, Cloud 9's cloud-based nature makes it an ideal choice for multi-office practices as it enables seamless management of patient accounts and appointments across different locations. Integration with popular credit card processors and the ability to facilitate auto payment setup are additional strengths of this software. With Cloud 9, networking and server-related issues become a thing of the past, making it easy to access printers and scanners across multiple offices. The modern and approachable nature of Cloud 9 means that it can be used from various locations without any hassle. Another feature that users appreciate is the ability to generate comprehensive reports and utilize the Data Miner feature for data analysis and forecasting purposes. Overall, Cloud 9 Software provides a robust solution for orthodontic practice management with its user-friendly interface, efficient performance, convenient accessibility, and helpful customer service.

Helpful Photo Format Tabs: Many users have found the photo format tabs for appointments to be a helpful and efficient feature, allowing them to easily organize and manage their appointments in an organized manner. This feature streamlines the scheduling process and contributes to improved productivity.

Easy Schedule Feature: Several reviewers appreciate the software's easy schedule feature, which enables them to quickly set up and efficiently manage their schedule without any hassle or complications. The intuitive interface of this feature simplifies the task of creating and modifying schedules, saving users valuable time.

Cloud-Based Performance: The cloud-based nature of the software has garnered praise from users, as it consistently provides fast performance compared to their previous practice software. This seamless performance ensures smooth workflow efficiency and enhances overall user experience. With instant access to patient records from anywhere, healthcare professionals can handle emergencies promptly and effectively.

Limited customization options: Some users have expressed dissatisfaction with the limited customization options in the product. They feel that there should be more icons and features available for easier navigation, as well as the ability to leave notes for themselves within the product.

Lack of comprehensive reporting capabilities: Several reviewers have mentioned that they would like to see additional reporting capabilities in the product. They believe that more reports related to employee management would be beneficial, allowing them to track performance and make informed decisions.

Difficulty with photo editing: A number of users have found it challenging to edit photos within the product. They wish for a more user-friendly interface and streamlined process when it comes to editing images, as some find it time-consuming and cumbersome.

Cloud 9 Software

Dental Software provides the needed administrative and clinical operational support distinct to dental practices while also offering elements like electronic claims, document management, prescription support, etc. Dental Software suites contain financial management and profitability coaching, as well as admin training and support modules.

Dental

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Implementation Rating

Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs/OSOs which provides 24/7 live access to treatment planning, images, and patient data from any internet-enabled device. Cloud 9 has successfully deployed its cloud-based practice management software at more than 2,300 locations, and currently connects almost 18,000 individual users from all across North America. Practices switching to Cloud 9 gain immediate benefits of scalability and accessibility while keeping their total cost of ownership low.

Cloud 9 Software 2023-08-30 15:05:46

Cloud 9 Software 2023-10-04 08:49:06

Dolphin ImagingPlus

WowTo

FOCUS by Reynolds and Reynolds

Orthodontic assistant

Cloud 9 Software 2023-08-08 14:26:15

Cloud 9 Software 2023-03-29 12:00:58

Scheduling Coordinator

Cloud 9 Software 2021-03-02 12:23:56

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Timeline feature

Entry screen

Photo editing

Hard to read

Not user friendly

Video integration

Customer service

Cloud based

Easy to learn

Software is easy

Based software

Easy to navigate

Cloud based software

Cloud base

Easily accessed

Anywhere anytime

Home

Dental Software

Cloud 9 is a practice management tool that allows users to seamlessly track patients and their progress. We are able to use this cloud based product from any of our locations, as well as from the comfort of home when needed. It is modern and easily one of the most approachable software products I have ever used.

Glitches are frequent
Better initial training

The ability to check our numbers using the data miner is awesome
Patient tracking

Entering clinical notes
Scheduling appointments
Communicating with staff

Cloud Solutions
Integration with Other Systems
Ease of Use

Change management was a big part of the implementation and was well-handled

No, the traditional package has been super helpful.

Every once in a while my letters get locked up (always an issue on my end) and I love that I can just call up and say: "Help! My letters are locked" Or better yet, the chat feature is a game changer to me for support. I can't always call when I'm with patients, but I CAN text!! And its so easy to get my issue resolved even while I'm still working with the patient and Doc!

Cloud 9 has everything we can ask for from a patient and healthcare practice facility. Great reports, I love the Data Miner feature which allows me to extrapolate data points to pickup trends and/or forecast the next year.

A few more reports regarding Employees
Better employee management

Data miner has helped unlock ROI potential

We use Cloud 9 for Orthodontics. This software is easy to navigate, it has a lot of great features. The photo format and all of the boxes you can check off for the appointments so you don’t have to type in everything are great. I would like to see more updates in the future.

Photo format
Tabs for appointments
Easy schedule

Add more icons
Have a tab that you can leave notes for yourself
Add an IPR tab to the chart, not just in the aligner tab

Photo layout
Aligner tab
Notes on the lower left

Overall this software is great
They regularly update the software
Easy access in our busy practice

Cloud 9 Software is what we use for our patient database. We use it for charting, financials, scheduling, etc. It's super simple to check patients in and schedule appointments with just a click. Financial contracts are simple to enter as well, and you can print ledgers and make corrections and adjustments in just a few simple steps. We have 3 offices, and this cloud based orthodontic software is amazing. We switched from OrthoTrac, and we have been happy from the amazing week of training through all the changes and help available at our fingertips!

Awesome support via chat and phone
Rewards program
Cloud based
Multiple ways to do each task
Personal customer experience
User friendly software
Offer online classes and yearly meetings
Platform to make changes and requests - yes they implement the ideas frequently as well
The training staff was outstanding!

Ease of use
Support available
Platform to submit requests & yes, they implement many of these!

Not my area of expertise, but haven’t heard any complaints
Cloud based so saves our data
Sends auto reminders appointments
Automatic payments available

We switched over to Cloud 9 [Software in] December of 2019 and we have never looked back. It is a web based software and our office absolutely loves it! It's very user friendly and runs fast for our growing fast paced practice. It's important for a practice like ours due to the quantity of patients we see a day! It's very important that the practice software we use is very efficient due to our patient load.

It's web based so it's very fast compared to our last practice software.
Tech support at Cloud 9 is excellent and always available when you need help.
Very user friendly.

I wish the check out process could be a little more simplified.
I feel I do a lot more clicking with the mouse with opening and closing screens.
When clicking on a patient in the schedule I wish it showed who I'm calling to verify and appointment without opening the patients chart.

A positive impact is it runs smoothly and fast for our fast paced office.
I have the tools to run reports to keep up with patients that need scheduling or patients that have been placed on a recall with no appointment.
A negative impact for me is the clicking of the mouse. I use it a lot more than before.

Cloud 9 Software

Overview

What is Cloud 9 Software?