Item: Asana
Rating: 1
Author: Verified User

Overall Satisfaction with Asana

Use Cases and Deployment Scope

We are rolling out Asana across most of our organization, in an attempt to improve collaboration and manage all the new products and projects being created on a daily basis.

Pros and Cons

Pros

Organizing information
Facilitating communication across teams

Cons

Lots of "gotchas" in their pricing and contracts
Poor onboarding
General lack of concern about their customers

Most Important Features

Organizing projects and tasks
Near real-time communication and collaboration

Return on Investment

In the early stages of implementation. ROI hasn't been determined yet.

Asana is well-suited for companies with deep pockets who don't mind being nickel-and-dimed. If you need to add 1 extra user to your account -- you can't. They will charge you for either 10 extra users or 25 extra users, depending on your company size. And they don't disclose this pricing up front. If you dislike these kinds of "gotchas" and deceptive pricing, then you should look elsewhere for another solution. No matter how great the software is, if you don't like or trust the vendor you're working with, it's not going to be a good fit.

Asana Feature Ratings

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More frustrating than dealing with your cable company -- Deceptive pricing & poor onboarding

Overall Satisfaction with Asana

Use Cases and Deployment Scope

Pros and Cons

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Key Insights

Do you think Asana delivers good value for the price?

Are you happy with Asana's feature set?

Did Asana live up to sales and marketing promises?

Did implementation of Asana go as expected?

Would you buy Asana again?

Likelihood to Recommend

Asana Feature Ratings

Comments

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