Social Media Management and Customer Engagement
June 22, 2023

Social Media Management and Customer Engagement

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Analytics
  • Dashboard
  • Content
  • Publishing
  • Listening
  • Community
  • Influencer

Overall Satisfaction with Emplifi Social Marketing Cloud

We can streamline our social media management, improve customer engagement, and gain valuable audience insights to enhance our teams overall retail marketing efforts. Emplifi empowers the team with the necessary tools to effectively manage and leverage social media platforms for driving brand awareness, customer loyalty and success to our retailers.

Pros

  • Social Media Publishing
  • Content Planning
  • Analytics and Reporting

Cons

  • Customer Engagement and Response Management
  • Social Listening and Monitoring
  • Support Team
  • Publisher
  • Analytics
  • Dashboard
  • Streamline in Content process
  • Cost efficiency through automation
  • Listening and Analytics
The support team is sometimes slow to respond. Timely and responsive support is crucial for resolving issues and minimizing disruptions.

Do you think Emplifi Social Marketing Cloud delivers good value for the price?

Not sure

Are you happy with Emplifi Social Marketing Cloud's feature set?

Yes

Did Emplifi Social Marketing Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Emplifi Social Marketing Cloud go as expected?

Yes

Would you buy Emplifi Social Marketing Cloud again?

Yes

There was a time where our subscription stopped working for a day. Experiencing a disruption in Emplifi was challenging, especially as we heavily relies on the platform for critical tasks like posting social media content and communicating with customers. With Emplifi not functioning for a day, we were unable to schedule and publish social media content as planned. This resulted in missed opportunities to promote retailers and brands and engage with our audience. The delay also caused in not being able to deliver timely and relevant content from our channels.

Comments

More Reviews of Emplifi Social Marketing Cloud

  1. Home
  2. Social Media Marketing Tools
  3. Emplifi Social Marketing Cloud Reviews
  4. User Review of Emplifi Social Marketing Cloud