Trip Radar is a new feature that will launch in some cities in Australia over the coming weeks.
Trip Radar allows you to explore multiple trip offers and request trips that work for you.
How it works
There are two different types of offer cards you can receive – Exclusive offers and Trip Radar offers.
An exclusive offer:
A Trip Radar offer:
When you receive and accept an Exclusive offer, the trip is automatically assigned to you to complete.
For Trip Radar offers, they are sent to a handful of Delivery People at the same time and assigned to the most optimal Delivery Person. If you click match on a Trip Radar offer, you’ll be notified whether or not you were matched with the trip.
Trip Radar only changes the way that some trips are offered and displayed, it doesn’t impact the way your earnings are calculated.
Keep an eye out for Trip Radar which will pop up when trips are available and when you’re not completing a trip.
Review your options
Explore the Trip Radar offers. If there are multiple offers, you can browse these by swiping left or right. You can access a list view by clicking on the Trip Radar button. Similar to your exclusive offers these can be either solo or batched trips.
Map View:
List View:
Request a trip
If you want to request one of the trips available on Trip Radar, click the ‘Match’ button. You can request multiple trips at a time.
Wait for a match
Trip Radar will match each trip with one Delivery Person – this is based on a number of factors such as proximity to the merchant and estimated delivery times. Among those who have clicked Match, assignment is not based on who clicked match earliest – so don’t worry about being the first to request.
Complete the trip
If you’ve been matched with the trip you should complete the trip as usual. You will be notified if you are not matched with a trip. Trip Radar offers will become unavailable when they have been matched with another Delivery Person.
Look out for the ‘New Requests’ button to refresh Trip Radar and discover new offers. Similar to exclusive offers, you can decline a Trip Radar offer by clicking the X button in the top right hand corner.
Trip Radar when on the move
Browsing through a list of Trip Radar offers can only be done when moving at a slow speed or when stationary. Trip Radar offers will show as a single request when you’re on the move and not already completing a trip. If you want to request one of the trips on offer, click the ‘Match’ button.
We are committed to the safety of everyone who uses Uber, so please remember to only review and request Trip Radar offers when it is safe to do so.
Frequently Asked Questions
- What is Trip Radar?
Trip Radar is a new feature that will allow you to explore multiple trip offers and request trips that work for you. Trip Radar will send offers to you and a handful of other Delivery People at the same time, you can then browse through these offers and request a trip that suits your preferences.
- Why is Uber launching Trip Radar?
We’re continuously working to improve the app experience for everyone using Uber Eats. With Trip Radar, we are providing delivery people with more flexibility when it comes to how they choose their trips. We also expect this to decrease delivery times for customers, and we know from experience that a better app experience can lead to greater demand.
- How does Trip Radar decide who gets matched with a trip?
Trip Radar offers are matched with Delivery People based on a number of factors, such as proximity to the merchant and estimated delivery times. Among those who have clicked Match, assignment is not based on who clicked match earliest - so don’t worry about being the first to request.
- Why do Trip Radar offers sometimes disappear faster than usual?
Sometimes Trip Radar offers may disappear faster than Exclusive offers. Typically, this happens when the offer you have received as a Trip Radar offer is sent as an Exclusive offer to another Delivery Person who then accepts it. Since Exclusive offers are prioritised, the Trip Radar offer may then become unavailable.
- Does Trip Radar affect the exclusive offers I get individually?
No, you will continue to receive individual trip offers like you always have, they will be labelled as ‘exclusive’. Exclusive offers are the priority, so Trip Radar will automatically close when you receive an exclusive offer.
- Does declining Trip Radar offers impact the likelihood of getting exclusive offers?
No. Declining offers on Trip Radar does not impact the number of exclusive offers you receive.
- Can I look through Trip Radar offers whilst on the move?
Browsing through a list of Trip Radar offers can only be done when moving at a slow speed or when stationary. Trip Radar offers will show as a single request when you’re on the move and not already completing a trip. If you want to request one of the trips on offer, click the ‘Match’ button.
- Does Trip Radar impact how my earnings are calculated?
Trip Radar changes the way that some offers are displayed, it doesn’t impact the way your earnings are calculated.
- How are offers calculated for Uber Eats deliveries?
Click here for a guide on earnings.
- Can I request multiple trips at a time on Trip Radar?
Yes but you will only be successfully matched with one offer at a time. While you’re waiting for a successful match you will continue to receive and can accept exclusive offers.
- Can I opt out of Trip Radar and just receive exclusive offers?
You can ’t opt out of Trip Radar but you can choose not to request these offers or let them time out.
- Can I get batched trips on Trip Radar?
Yes, similar to your exclusive offers, Trip Radar offers can be either solo or batched trips.
Posted by Uber Eats
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