EV Assistance: Explained

For drivers who took trips on the Driver  app between 16 January 2019 and 14 March 2022, in London inside the M25, a ‘Clean Air Fee’ was collected from Riders fares. This money was collected  as ‘EV Assistance’.

Through our PowerUp Package, eligible non-EV drivers in London can qualify for up to £5,000 in EV Assistance towards the cost of switching to an EV.

Through our PowerUp Package, eligible non-EV drivers in London can qualify for up to £3,500 in EV Assistance towards the cost of switching to an EV until 31st March 2025.

There are two ways:

• Through EV ClaimBack: Drivers who add an EV to their account and submit their EV ClaimBack form by 30th November 2024 will secure the £5k.
• Through the Vehicle Marketplace: Drivers who place an order with a vendor by 30th November 2024 will lock in the £5k

• Sign up for an email confirmation within 48 hours through this form.
• You will receive an email update each month with the amount of EV Assistance money you've built up (tip: search for "EV Assistance" in your inbox).
• Alternatively, you can write into our Support team via the in-app Help section under Clean Air Plan.

Starting 1st December 2024, the new eligibility criteria for EV Assistance will be:

• 50 trips or less in an active EV on your account in the 6 months before 1st December 2024; and
• Have an EV added to your account by 31st March 2025; and
• Not previously used your EV Assistance to purchase an EV and subsequently switched back to a non-EV

To receive the payment you’ll need to:

• Have an ‘Active’ EV on your Driver account (the same EV you are claiming for); and
• Have 150 trips completed in that EV in the past 8 weeks (the 8 weeks preceding the 5th day of the payment month); and
• Have EV Assistance to claim

Important Notice: EV ClaimBack Monitoring
We monitor and may limit multiple EV Assistance payments on the same vehicle within a short time period to minimise fraudulent behaviour.

This depends on if you are the named keeper on the V5 (Vehicle Logbook):

•  Not named on V5): Receive £300 per month until the EV Assistance is used up (provided you maintain 150 EV trips in the past 8 weeks ).
•  Named on V5: The entire amount of EV Assistance is paid directly.

If you are not named on the V5, you’ll have to meet the payment criteria each month - don’t worry though, you only need to submit the form once, our team will check every month going forward for you.

• Applications: Once you submit your claim it will enter the queue for review.
• Reviews: Our team checks whether you meet the eligibility criteria - including the amount you will receive.
• Payments: Our team pays the EV Assistance directly into your Uber Account. You’ll find this under ‘miscellaneous payments’.
• If you miss the Application window: Don’t worry, you’ll be reviewed in the following cycle. 

• You may be ineligible for a certain reason, we’ve explained this below
• No EV on account: You need to an EV and start taking trips to claim
• Not enough trips: You need 150 trips in your EV (in the last  8 weeks) from the date you submit your claim.
• No EV Assistance to claim: Unfortunately, this means you have either; used up your EV Assistance, or you have not had EV Assistance to claim. 

Yes! You will still need to meet the other eligibility criteria. We encourage you to find the best deal at the right price point, many drivers love their pre-owned EVs

This is when EV Assistance is used on your EV upfront. The payment goes from Uber directly to the vehicle partner to lower your costs before you even start driving!

The vehicle partner will check your eligibility with Uber to confirm the funds.

• £100 or more in EV Assistance is built up; and 
• You have completed 150 trips at the time of their check

This depends on whether you buy, rent or rent-to-buy an EV from our partners:

● Rental: £300 per month until the £5,000 is used up; or

● Rent-to-buy: £5,000 applied over the whole vehicle contract and discounted from each weekly payment; or

● Cash or hire purchase: £5,000 applied to deposit contribution – used upfront and in full.

You can find all of our partner deals on the Uber Marketplace. We have a wide variety of makes and models and our partners get new options regularly.

You can use your EV Assistance to lower your costs before you even get the keys! Plus, our experienced partners have PCO-friendly offers and some packages include insurance, servicing and more to give you peace of mind. Finally, with some exceptional discounts to be had on brand new EV models you’ll be able to save big!

No, many of our partners have new and used EV models that are very popular with drivers. Enquire with them directly to find the right deal for you - don’t forget to say you have EV Assistance.