Uber Pro Terms and Conditions UAE
Key Principles
Uber Pro Programme ("UberPro") is a customer loyalty and rewards programme, designed to enhance the experience of Uber’s partner- drivers ( “Partner-Driver” or “you”)’ of using the Uber driver application (the “Uber App”).
These terms and conditions ("Terms") set out the terms and conditions applicable to Uber Pro as provided by Uber B.V. or any other affiliated company ("Uber" or "we").
Partner-Drivers who participate in Uber Pro, can access Rewards, according to their Uber Pro tier status.
Uber Pro is made available at Uber's discretion, as an additional service provided by Uber to Partner-Drivers.
To facilitate Uber Pro and the Rewards we will process and share certain personal data of the Partner-Drivers, such as contact details and tier.
Uber may change or cancel Uber Pro at any time.
You may opt-out of Uber Pro at any time by letting us know in the way set out below.
Partner-Drivers who decide to opt-out or do not meet the tier requirements of Uber Pro will not be affected and are free to continue to use the Uber App as they choose - including deciding if, when and where to drive, as well as choosing whether to take trips when logged on.
You continue to be subject to the terms and conditions you have accepted on the Uber App to receive lead generation services from Uber (the "Driver Terms"), Uber’s Community Guidelines ("Community Guidelines") and Uber’s Privacy Policy when using the Uber App.
PART 1 - TERMS
UberPro Eligibility
All active Partner-Drivers are eligible to participate in Uber Pro, you may choose to opt-out of participation.
Eligibility for specific tiers and the corresponding rewards are based on the way you use the Uber App. Additional information and details about eligibility requirements for each tier and rewards can be found on the “How UberPro Works” section of the Uber App.
How is your Uber Pro Tier determined?
Uber Pro offers various membership tiers ("Tier(s)"). The different Tiers unlock access to certain rewards offered by Uber and/or third parties ("Rewards").
Partner-Drivers may earn points to access the different Tiers and the Rewards offered in each Tier ("Points").
There are four (4) Tiers available to Partner-Drivers.
You will unlock a new Tier if you achieve the applicable Tier requirements (as set out in the table below) in a Programme Period (as defined below).
Tier requirements are composed of Points, Driver Rating, and your Cancellation Rate. Uber reserves the right at its sole discretion to add or remove requirements for each Tier. You will find the applicable and updated Tier requirements on the “How UberPro Works” section of the Uber App.
Tier Tier Requirements
Blue Partner-Drivers who do not meet the requirements for Gold,
Platinum or Diamond Tiers are placed into the Blue Tier. There are no additional requirements other than as set out in ‘UberPro Eligibility’ above.
Gold Applicable Tier requirements are found on the “How UberPro
Works” of the Uber App
Platinum Applicable Tier requirements are found on the “How UberPro
Works” of the Uber App
Diamond Applicable Tier requirements are found on the “How UberPro
Works” of the Uber App
As soon as you earn the number of required Points for a Tier and meet the applicable requirements (as set out above), you will automatically be moved to the applicable Tier.
You will earn Points in the following fixed three (3) month periods, (i) 1 February - 30 April; (ii) 1 May - 31 July, (iii) 1 August - 31 October; and (iv) 1 November - 31 January, each a "Programme Period".
Your Points will not carry over into the next Programme Period and your Points balance will be reset to zero at the end of each Programme Period.
If you are moved to the next Tier during any Programme Period, you will hold that Tier for the remainder of the applicable Programme Period and for the duration of the next Programme Period, provided that you continue to meet the applicable requirements for that Tier.
Maintaining your Tier - Quality Standards
In order to maintain your Gold, Platinum or Diamond Tier status during the entire applicable Programme Period, you must maintain, at all times, the Driver Rating and Cancellation rate that are applicable to the Tier as informed in the “How UberPro Works” section of the Uber App (collectively, the Quality Standards).
Your Partner-Driver cancellation rate will be calculated based on the previous 30 days from your last completed trip. Your driver rating is calculated over the last 500 rated trips you have completed or the total amount of rated trips you have completed.
If you do not meet the Quality Standards during a Programme Period you will:
(i) lose your current Tier status and access to the corresponding Rewards; and
(ii) be moved down to the Blue Tier, unless:
- you meet the Quality Standards for a higher Tier; or
- you choose to opt out of UberPro in accordance with the ‘Opt Out’ section below.
Uber will send you a notification if you are at risk of losing your Tier status.
Once you achieve a Tier level, some but not all Rewards may be available for you to access immediately (please see Part 2 - Individual Rewards for further information). You may be required to exit the Uber Driver App, go offline and then come back online again in order to access the specific Rewards.
How to earn Points
You will earn 1 Point for every trip you complete as a Partner-Driver in the UAE.
You will earn 3 Points for every trip completed during certain times (displayed in the local time zone) that you’ll be able to find in section “How UberPro Works” of the Uber App (Additional Point Hours).
Points will be added to your Uber Pro Account (as defined in the“UberPro Account and Points Balances”) in the Programme Period during which Uber processes the applicable Points (which may be a different Programme Period to when those Points were earned).
No Points will be earned where you use any services provided by Uber as a rider, or any other capacity if made available in UAE.
Points earned in connection with Uber Pro have no monetary value and may not be exchanged for cash.
Uber may revoke Points or adjust your Points balance where in Uber's sole discretion, Uber believes, that such Points were obtained under or in connection with any fraud, misuse of the Uber App or in breach of the Driver Terms, the Community Guidelines and/or these Terms.
Uber Pro Account and Points balances
You will be provided with an UberPro account which will be linked to your Partner-Driver Account and will be accessible via your Uber Driver App ("Uber Pro Account"). Your UberPro Account and the associated benefits are personal to you and cannot be shared.
You will be able to view your Points, Tier and Rewards via your UberPro Account.
You can view your current Points balances within the profile page of your Uber Driver App under "Points Balance". Points earned will usually be shown in your Uber Pro Account straight after your trip.
If you discover any issues with the transactions posted to your Uber Pro Account you will need to report it within one month after you discover the issue by contacting Uber (contact details are set out in ‘Contact Us’ section below) otherwise you may lose the corresponding right that would have accrued to you if reported in time.
Uber will have sole discretion in decisions relating to the credit of Points to your Uber Pro Account but will act reasonably in doing so.
Uber will use reasonable efforts to ensure Points balances are accurate, however, there may be a delay in displaying Points in your Uber Pro Account where there is a system outage or other technical issue.
Your Points will not carry over into the next Programme Period and your Points balance will be reset to zero at the end of each Programme Period.
Opting out
Uber Pro is designed to enhance your experience of the Uber App. If you don’t want to participate, you may opt-out at any time and for any reason. To opt-out of Uber Pro, you will need to contact Uber Support and make this request. You can contact Partner Support via the "Help" section of the app, or at https://help.uber.com/. Please allow up to 7 days for your opt-out request to be processed.
After your opt-out request has been processed (i) your Uber Pro Account will be closed and (ii) you will not be able to access any Rewards.
You can opt back into Uber Pro at any time by contacting us at https://help.uber.com/.
Changes to Uber Pro
Uber Pro is a new and exciting customer reward programme. We want it to work and enhance your experience of the Uber App. However, it is not guaranteed, and we may need or choose to vary it from time to time or cancel it. We will update you of any key changes to Uber Pro.
You agree that any changes to the Tier requirements or the Quality Standards will be implemented and displayed on the “How UberPro Works” section of the Uber App. Uber will provide you with fifteen (15) days notice in the event of changes to the Tier requirements or the Quality Standards.
You agree that your continued participation in Uber Pro or access to or use of your Uber Pro Account shall be deemed your acknowledgement of any modifications to these Terms.
If you do not agree to any changes to these Terms you may opt-out of Uber Pro in accordance with the ‘Opt Out’ section above.
If Uber has to cancel Uber Pro, no Points will be earned after the cancellation date, and all Uber Pro memberships and Rewards will be terminated, in accordance with the terms of each Reward agreed to by the third party Reward provider and the Partner-Driver, as the case may be.
Closure of your Uber Pro Account
Uber may close your Uber Pro Account in the case of fraud, misuse of the Uber app or breach of your Driver Terms, the Community Guidelines and/or these Terms.
If your Partner-Driver Account is permanently deactivated your UberPro Account will also be closed.
If your Uber Pro Account is closed, you will no longer be a part of UberPro and all Points earned during the relevant Programme Period will be forfeited. However, this will not affect any Rewards you have redeemed prior to closure.
Rewards
All Rewards are granted at the discretion of Uber and may change or be cancelled at any time.
Rewards are not redeemable for Points and have no cash value.
Reward details, terms and limitations are set out in Part 2 of these Terms.
Rewards provided by third parties may require additional action by you, including, agreeing to additional terms or creating an account with such third party.
Partner-Drivers are responsible for all taxes that may be owed in the receipt of Rewards.
Uber is not responsible, and disclaims all liability for the products or services offered by third parties in connection with UberPro.
To ensure the success of UberPro, Uber may collect information on such third party Rewards-based transactions for information and reporting purposes, in each case pursuant to the terms agreed to by the third party Reward provider and the Partner-Driver.
Personal Data
To facilitate your participation in UberPro, Uber will process certain personal data, such as cancellation rate, star rating average and the amount of trips you have taken, to calculate the applicable Tier status. If you elect to activate a Reward offered by a third party Rewards provider, Uber will share with such third party provider your name and contact details to improve the sign up process and confirm the applicable Tier status. The third party Rewards provider may collect additional data during their sign up process, and independently inform you thereof.
The third party rewards provider will act as the data controller for your personal data it receives from Uber on your behalf and that it collects from you directly to provide you with the rewards. We encourage you to read their privacy policy. Uber will be the data controller for the personal data it processes to calculate your tier status and send you updates of your tier status and rewards. For more information, and to learn about your privacy rights, please visit this webpage with more information and read our Privacy Policy.
Dispute Resolution and Governing Law
In the event of any dispute arising out of or in connection with these Terms, the parties agree in the first instance to discuss and attempt to resolve any disputes amicably through internal management escalation. Any and all disputes between the Parties in relation to, or arising from, this Agreement will be referred to and finally resolved by arbitration through the DIFC-LCIA Arbitration Centre (the “Centre”) under the Arbitration Rules of the Centre (as amended from time to time, and as then-current at the time of lodging of the dispute, the “Rules”) by a single arbitrator. The Dubai International Finance Center in Dubai, United Arab Emirates unless otherwise agreed to between the Parties in writing. The proceedings will be conducted exclusively in the English language.
Governing Law and Jurisdiction. These Terms shall be exclusively governed by and construed in accordance with the laws of England and Wales, excluding its rules on conflicts of laws. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply. Except as set forth above, each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.
Disclaimer
UberPro and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of Uber's control. We are not responsible for any unavailability, interruptions or errors of UberPro, its features or any Rewards.
UberPro and all the information accessible through it are provided for informational purposes only on an "as is" and "as available" basis. We, our affiliated entities and third party Rewards providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including, but not limited to, accuracy, currency, or completeness, the operation of UberPro, the information, materials, content, availability, and products. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
Nothing in these Terms is intended to exclude liability for fraud or fraudulent misrepresentations or any other representations which cannot be excluded by law.
Limitation of Liability
We are not liable under or in relation to these Terms for any of the following (including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise): loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or damage to goodwill and indirect or consequential loss.
Nothing in these Terms limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence and liability for fraud or fraudulent misrepresentation.
To the extent permitted by law, we exclude all warranties and disclaim all liability for any act or omission of you or any Rider or third party.
Other
Partner-Drivers who do not wish to opt out from Uber Pro, shall notify their fleet partners on their intent to participate in UberPro and shall obtain their consent.
Contact Us
If you have questions or comments regarding UberPro you may contact us at https://help.uber.com/.
PART 2 - INDIVIDUAL REWARDS
The following list includes details on a selection of the current offers in the Uber Pro Programme, provided by participating partners or Uber. Please note that offers from external participating partners, including but not limited to the qualifications for accessing the rewards, as well as the identities of the partners themselves, are subject to change at any time in Uber’s discretion. There may be additional rewards not listed here, but which appear in your driver app.
In app rider recognition
Who is Eligible: Partner-Drivers in the Gold, Platinum and Diamond Tier
Upon dispatch your rider will see your Uber Pro status in their app, together with additional key info taken from your profile.
Priority Support
Who is Eligible: Partner-Drivers in the Platinum and Diamond Tiers.
When you contact Uber via the Help menu, you will get your questions answered by Uber’s most highly trained agents and a faster response time.
Priority access at Greenlight Hubs
Who is Eligible: Partner-Drivers in the Platinum and Diamond Tiers.
You will get exclusive priority access support in-person from our experts at the Greenlight Hubs when you show your Pro tier status.
NOTE: only available in two cities in The UAE:
- Dubai
- Abu Dhabi
Airport priority rematch
Who is Eligible: Partner-Drivers in the Platinum and Diamond Tiers.
Once you drop a rider off at select airports, you’ll have a higher chance of getting a pickup at that airport. Participating airports are:
AUH Abu Dhabi International Airport
Note: airports are subject to change.
Airport benefits are available only to Partner-Drivers from relevant cities.
Free destination
Who is Eligible: Partner-Drivers in the Diamond Tiers.
When a long trip takes you to a slow area, you’ll have 15 minutes to set a destination that won’t count towards your daily limit.
Note: this feature is not available on UberPool trips.
Rosetta Stone
Who is Eligible: All active Partner-Drivers in the Gold, Platinum, or Diamond Tiers.
To redeem the Reward, all eligible Partner-Drivers must sign up for Rosetta Stone. Additional terms may apply; see Rosetta Stone terms on their website. Please click here for T&Cs.
Diamond Challenge
Who is Eligible: Partner-Drivers in the Diamond Tier.
If you reach Diamond Tier at the end of a pre-announced relevant program period, you will automatically receive an amount, as shown in the Uber App.
Thise amountreimbursement can be received by the Partner-Driver a maximum of once a year.
Thank you for driving with Uber.
About