Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753).

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753.

Shop with SignTime ASL Support

American Sign Language (ASL) interpreters are available for all your online shopping needs, right in your web browser. Connect to an interpreter

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Get Financing for Your Business or Your School

Apple Financial Services offers financing on Apple products for educational institutions and businesses. Speak with your Apple representative to learn more.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in Canada or the U.S.

Find Authorized Training Providers

Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.

Apple Canada Customer Accessibility

Please visit Apple Accessibility to get additional information and provide feedback on the accessibility features found in Apple products. See also Apple Canada’s Accessibility Standards Policy and Plan.

How to Buy for Education

If you are a student or teacher, visit the Apple Store for Education or call 1–800–692–7753.

If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 800-800-2775, 7 days a week from 7 AM to 4 PM pacific time

Find Apple Authorized Resellers

Use our Reseller Locator to find an Apple Authorized Reseller in Canada.

Apple Authorized Resellers offer industry expertise, multi-platform services and Mac-based solutions for a wide variety of organizations.

Canada Corporate Contacts

Apple Store (Consumer and Education Individuals) 800-MY-APPLE (800-692-7753)
Apple Store (Education Institutions) 800-800-2775
Apple Financial Services 800-854-3680

Product and Services Support

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More Ways to Get Help:

Canada technical support: 800-263-3394
See all worldwide support telephone numbers
Contact a mobile carrier
Make a reservation at an Apple Retail Store Genius Bar
Beats support:
800-442-4000 (Canada) or see all worldwide support telephone numbers

Get ASL Support Through SignTime

You can also receive AppleCare service and support in American Sign Language (ASL). Connect to an interpreter

If you have a hearing or vision impairment, call 877-204-3930 for direct access to Apple representatives who are trained in providing support using accessibility services.

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple Account and get information about using Find My iPhone for iPhone, iPad, iPod touch or Mac.

Legal

For legal questions, please go to apple.com/legal/contact. To report suspected counterfeit or knockoff products, or other forms of suspected infringement of Apple intellectual property, select Counterfeits & Knockoffs from the bottom of the page.