At Imagitech we pride ourselves on offering first class customer service and world class products. Please do not hesitate to contact us via our Contact Us page should you have any suggestions, questions or comments about our products.
For support enquiries please contact us at OperativesSupportApple@imagitech.co.uk or OperativesSupportAndroid@imagitech.co.uk or via our Contact page on this site. We list some frequently asked questions below for your reference:
Q: What devices are supported?
A: The CITB app is available for Android and iOS devices.
Under Android we support: 4.3 and above. Whilst the design is optimised for phones, it should work fine on Tablets too.
Under iOS we support any iPod touch, iPhone, or iPad with iOS version 9.3 and above.
Q: What do you do with my registration details?
A: Your registration details are stored only for use by CITB to conduct anonymous research in to which languages and which test types are most used. We will never use your details for marketing purposes and most of the details on the registration page are not compulsory fields.
Q: What is the in-app tracking?
A: In app tracking allows us to find out how many copies of the software are in use at any one time, and which elements of the software are being used. Further, it allows us to see where in the world, the software is being used. It does not allow us to individually identify a user. This information is used to allow us to improve the software over time.
Q: Why am I seeing an "App not licensed" popup.
A: If you are seeing this popup and have legitimately purchased the app you may have multiple Google accounts. If so, try the following:
- Open up the Play Store app on your device.
- Click on the three bar icon at the top left.
- Check the Google account is the same one you bought the app with.
- If not, there's a drop down arrow by the name, can you select the one which you bought the app with?
- Restart the phone and try and open the app again.
Q: What should I do if something doesn't work as expected?
A: Contact the appropriate support team at either:
OperativesSupportApple@imagitech.co.uk or OperativesSupportAndroid@imagitech.co.uk
...and give us as much detail as you can. We are very responsive to customer comments and we always reply. If you have discovered an important issue that was not picked up in testing, then we will quickly try to resolve it and upload an update to the relevant app-store.
